created 3 months ago

With rapidly changing technology and market trends, being more responsive to customers is a key factor to success for any organization. This process includes introducing new services and products, as well as the effective management of customer service issues. Social media channels have introduced a whole new dimension to the market, and through these channels, any ignored or frustrated customers can share their views to the global audience. For example, a YouTube video uploaded by Dave Carroll - a frustrated customer of United Airlines - got a staggering 12 million views.
With the proliferation and mobile devices and the numerous browsers, it’s more complex than ever trying to build an application that caters to so many different possible users. However, there are a few methodologies that help make sense of this turmoil: responsive website, HTML 5, and cross-platform development. We hope to shine a light on these concepts so you can choose the best way to develop your application and reach the most potential users.

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